Frequently asked questions

Mixing and Mastering

What is the difference between mixing and mastering?

Mixing
is basically tinkering with everything you have recorded to complete your songs. We’ll do things like drop in effects, adjust fader, EQ your tracks and so on. Think of mixing as putting the puzzle together. We’re putting together the parts of what you have recorded, making sure everything hangs together right, and putting some finishing touches on things. When we’re done mixing your songs, you should be pleased with the way the song sounds and feel confident that you don’t need to add anything musically.

Mastering
is the process of taking a recording and enhancing it to its fullest potential. It’s the fine-tuning that makes your track sound as “big” and as “clear” as possible without compromising the original feel of the song. This also makes the album, as a whole, sound unified.When you send us your audio for mastering services, your tracks will be analyzed by experienced mastering engineers in one of our acoustically treated mastering studio. After we get an overall impression of the existing sound balance, your project is then professionally mastered using an appropriate chain of top drawer analog and digital mastering tools.

Why should I have my audio mastered?

Mastering is the final step in bringing your recording to its optimum potential. It gives your music the professional commercial quality necessary to compete nationally and globally. No matter if your audio is planned for radio, CD/cassette duplication, CD Rom/ DVD authoring or publishing to the world wide web, it must be mastered to take full advantage of the media in which it is to be released.

Why does my project needs fresh ears?

After working on countless songs and albums, mastering engineers develop an acute sense of sonic and musical knowledge that is key to successful mastering. It’s also a huge plus that the mastering engineer wasn‘t there when you recorded and mixed your album. Hearing your songs for the first time, a fresh pair of ears can offer truly objective advice.

How do I know it will sound better?

You always have input into how your project sounds, and we will do everything we can to make your audio project sound incredible.

Digital or Analog?

To be able to provide you with the best quality services, great affordable rates and fast turnarounds, all of our services are Analog plus Digital! Using the industry absolute best hardware and software/ plugin, we are able to provide an excellent analog OR digital sound to your mixes and masters.
We work 80% analog real processors and 20% software/plugin.

What is the process?

To be able to provide you with great affordable rates and fast turnaround, all of our services are completely digital and analog processed. Using the industries absolute best software, plugins and analog gears, We are able to provide an excellent digital OR analog sound to your mixes and OR masters. We work with 3 different studios with top quality computing systems, hardware and monitors & we have over 25+ years experience mixing and mastering every genre of music. Once we receive your material and payment, we begin to prepare and work on your project right away.

Mixes are usually mixed completely then we rest our ears for a day and come back for anything ive missed, before the mix is finalized, we will send you the mix in mp3 format for your review, if any changes will be made we will make them and send the mix back, this process repeats until you confirm the mix is complete.

Masters are tested on over 4 pairs of high end monitors and numerous sound systems such as an iPod (mp3 player), car stereo, Laptop speakers and a boom box, to make sure you are getting the best possible sound on every playback device!

Your files will be delivered to you in a personal private dropbox folder shared between us, you can choose to delete the files and folder or keep it to transfer material in the future if needed.

What Will I Receive?

Once your project is completed you will receive A MP3 & WAV file of your Mixed or Mastered song, along with any ad-ons you have ordered( acapella, instrumental, itunes, radio-edit, performance-edit, etc) , You will also receive a m3u file which allows your song to be automatically imported into your computer or mp3 players music playback system (iTunes, Windows Media Player, etc.)

WE Will NOT send you a copy of the session where we mixed and mastered. Although we can send individual stems of your project.

EVERY MIX AND MASTER SESSION INCLUDES : EQUALIZATION – COMPRESSION – REVERB – PEAK LIMITING – ADDING AMBIANCE – STEREO WIDENING – BASS ENHANCEMENT – LOUDNESS – MAXIMIZATION – DYNAMIC EXPANSION – FADES/CROSS -FADES EDITING – MINOR FLAWS – NOISE REDUCTION( Hum-noise, X-noise, Z-noise, Crackle-noise, Clip-noise, “De-plosive” , etc)- TO ELIMINATE CLICKS, DROPOUTS & “HISS” TEXT/ISRC ENCODING + ALBUM ART and much more…

What is a ISRC and how do I obtain one?

Please Note: ISRC is NOT required to use our services.

The International Standard Recording Code (ISRC) is an international standard code for uniquely identifying sound recordings and music video recordings. The code was developed by the recording industry in conjunction with the ISO technical committee 46, subcommittee 9 (TC 46/SC 9), which codified the standard as ISO 3901 in 1986, and updated it in 2001.

An ISRC code identifies a particular recording, not the work (composition and lyrical content) itself. Therefore, different recordings, edits, and remixes of the same work should each have their own ISRC code. Works are identified by ISWC codes. Recordings remastered without significant audio-quality changes should retain their existing ISRC codes, but the threshold is left to the discretion of the record company.

The provision of ISRCs is overseen by appointed national ISRC agencies. These national ISRC agencies issue codes directly to the public and may also utilize authorized ISRC Managers to issue ISRCs. In the United States, the appointed agency is RIAA. ISRC codes can be obtained directly from RIAA for an administrative fee ($80 at time of this publication) or from a commercial ISRC manager.[4] Only in territories where there is no national ISRC agency does IFPI provide codes to users.

To obtain a ISRC in your country please click this link –> http://isrc.ifpi.org/contact/national-agency-contacts#A

Please Note: ISRC is NOT required to use our services.

Turnaround Time & Delivery

How long will it take to Mix / Master my material?

Mastering generally takes 1 – 3 days for single songs and 7 – 10 business days for full albums, depending on our current work load, the turnaround time may be longer. Before making a purchase, please speak with me about the turnaround time for your project. Once complete It will then be emailed or shipped back promptly, and arrive at your doorstep or in your inbox.

Mixing generally takes 1 – 5 days for single songs and 14 – 18 business days for full albums and does not include shipping time. This is for your first mixes, completion of the mix depends on how many revisions are needed after your review of the first mix, Also depending on our current work load, the turnaround time may be longer. Once complete It will then be emailed or shipped back promptly, and arrive at your doorstep or in your inbox.

I need my project ASAP! Do you offer rush order services?

Yes, We offer rush services on all services. An additional fees will apply. Pricing (per song) is as follows.

3 DAYS – $30.00 | 2 DAYS – $60.00 | 1 DAY – $100.00

For more information please email me at support@alchemix.us any time.

Can I receive a physical master disc, reference disc?

A physical Red Book Standard master disc, reference disc, and data disc will be included free of charge to all full album project purchases. Less than 8 song mastering submissions will receive .wav and .aiff files and a DDPi File which is todays standard for CD Replication online, and made available through digital download. We are always more than happy to send you a physical master and reference disc at any time for an additional fee. Email us at support@alchemix.us

What Is Your Upload / Download Speed?

Click the link below for my Upload / Download Speeds

http://www.speedtest.net/my-result/4229675010

Where are you located and what is your Time Zone?

 California, Usa, Pacific Time UTC-08:00

Pricing & Payment

How can you Mix & Master for such a low price?

Our prices are reflective of our high operating expense and the high volume of projects we receive. And by receiving mastering projects via mail or internet, we can avoid the pitfalls of having to schedule appointments or sessions with our client, allowing us to produce work beyond “ordinary” office hours. This in turn means a much lower price to our clients.

What type of payments do you accept?

For online payments any Major Credit or Debit Card is accepted as well as PayPal. If you make your purchase physically in person, I can accept all cash or check. **Western Union, Bank Transfer are ALSO accepted. If you have any questions please e-mail us at support@alchemix.us

How does your payment plan work?

For Information on our Payment Plans please email us at support@alchemix.us

What is your refund policy?

We believe in keeping our customers happy. If you are unsatisfied with your results, we are willing to make any small changes and adjustments free of charge. For bigger adjustments you will be able to use your Free Revision(s) or order revision ad-on (To find out which services include free revisions visit www.alchemix.us)

For Stem replacement or revisions to a mix after its been Mastered There will be an additional fee of $15 as well as for extra revisions(except for Ultimate Diamond and Deluxe Platinum). We do NOT make refunds. If you have any questions please e-mail us at support@alchemix.us

Guarantees & Satisfaction

So you will work until I am 100% satisfied?

Yes, it’s true. We will continue to revise your mix / master until you are totally satisfied with the final result. Once you hear your mix or master, if there are things you want to change about it, simply call or email me with your change requests and we implement those changes and send you another updated mix or master using either your free or purchased revisions. Simply put, you will get a mix / master that is of the highest possible sound quality available.

For Mixes we will revise small details such as volume changes and and other adjustments free of charge. If you need changes such as vocal / instrumental replacement, track layout changes, any effect changes or a revision to a mix after its been Mastered will be an extra $15 for a revision (except for Ultimate Diamond and Deluxe Platinum).

We believe in keeping our customers happy. If you are unsatisfied we are willing to to make any small changes and adjustments free of charge. unfortunately once a service is paid for you can not make refunds.

Revisions

How Does Revisions Work?

Revisions are changes or edits you would like made to your Mix & (or) Masters once they have been sent to you.(before final mix)

If you want to know more about how many revision you have, check your package on services packages.

Piracy Policy

What is your Privacy Policy?

This Privacy Policy governs the manner in which Alchemix Audio Engineering & Media LLC collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://www.alchemix.us website (“Site”). This privacy policy applies to the Site and all products and services offered by Alchemix Audio Engineering & Media LLC.​

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Alchemix Audio Engineering & Media LLC may collect and use Users personal information for the following purposes:- To improve customer serviceInformation you provide helps us respond to your customer service requests and support needs more efficiently.- To personalize user experienceWe may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.- To improve our SiteWe may use feedback you provide to improve our products and services.- To process paymentsWe may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.- To run a promotion, contest, survey or other Site featureTo send Users information they agreed to receive about topics we think will be of interest to them.- To send periodic emailsWe may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Alchemix Audio Engineering & Media LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: Alchemix Audio Engineering & Media LLC

Website: www.alchemix.us

Phone number: +1 (424) 275-8852

Email: support@alchemix.us

This document was last updated on May 21, 2015

Exporting And Sending Stems for Mixing

How do I Export Stems from Pro Tools?

For information on exporting stems in Protools please read and click below!

http://www.youtube.com/watch?v=gOZNJX99V2w&feature=player_embedded

Please verify there is not volume clipping on the individual tracks (if there is, please fade down the volume to a safe volume)  remove all effects, compressors and limiters when you export your stems. If you have a instrument with a effect you would like to keep, you may do so but please remove any limiters on that track. Vocals must be completely dry with no effects, compressors or limiters. Also Please make sure you name your stems accordingly and in order.

For the Bit Depth/Rate choose either 16 or 24 and for sample rate choose 41khz or 48khz (Please only choose the bit rate your recordings are in or lower, if you choose a higher bit rate than your recording you will ruin the file)

Extract/bounce all the stems (individual tracks) to a folder, then compress (ZIP) the folder and then upload the zip file through our UPLOAD page.

How do I Export Stems from Logic?

For information on exporting stems in Logic please read and click below!

http://www.youtube.com/watch?v=ckb7DAAaTGM

Please verify there is not volume clipping on the individual tracks (if there is, please fade down the volume to a safe volume)  remove all effects, compressors and limiters when you export your stems. If you have a instrument with a effect you would like to keep, you may do so but please remove any limiters on that track. Vocals must be completely dry with no effects, compressors or limiters. Also Please make sure you name your stems accordingly and in order.

For the Bit Depth/Rate choose either 16 or 24 and for sample rate choose 41khz or 48khz (Please only choose the bit rate your recordings are in or lower, if you choose a higher bit rate than your recording you will ruin the file)

Extract/bounce all the stems (individual tracks) to a folder, then compress (ZIP) the folder and then upload the zip file through our UPLOAD page.

How do I Export Stems from Reason?

For information on exporting stems in Reason please read and click below!

http://www.askaudiomag.com/articles/reason-6-export-options-explored

Please verify there is not volume clipping on the individual tracks (if there is, please fade down the volume to a safe volume)  remove all effects, compressors and limiters when you export your stems. If you have a instrument with a effect you would like to keep, you may do so but please remove any limiters on that track. Vocals must be completely dry with no effects, compressors or limiters. Also Please make sure you name your stems accordingly and in order.

For the Bit Depth/Rate choose either 16 or 24 and for sample rate choose 41khz or 48khz (Please only choose the bit rate your recordings are in or lower, if you choose a higher bit rate than your recording you will ruin the file)

Extract/bounce all the stems (individual tracks) to a folder, then compress (ZIP) the folder and then upload the zip file through our UPLOAD page.

How do I Export Stems from Cubase?

For information on exporting stems in Cubase read and click below!

http://www.youtube.com/watch?v=c9gSpoMj4u4&feature=player_embedded

Please verify there is not volume clipping on the individual tracks (if there is, please fade down the volume to a safe volume)  remove all effects, compressors and limiters when you export your stems. If you have a instrument with a effect you would like to keep, you may do so but please remove any limiters on that track. Vocals must be completely dry with no effects, compressors or limiters. Also Please make sure you name your stems accordingly and in order.

For the Bit Depth/Rate choose either 16 or 24 and for sample rate choose 41khz or 48khz (Please only choose the bit rate your recordings are in or lower, if you choose a higher bit rate than your recording you will ruin the file)

Extract/bounce all the stems (individual tracks) to a folder, then compress (ZIP) the folder and then upload the zip file through our UPLOAD page.

How do I Export Stems from Studio One?

For information on exporting stems in Studio One please read and click below!

https://www.youtube.com/watch?v=_HJ_0L1uO0A

Please verify there is not volume clipping on the individual tracks (if there is, please fade down the volume to a safe volume)  remove all effects, compressors and limiters when you export your stems. If you have a instrument with a effect you would like to keep, you may do so but please remove any limiters on that track. Vocals must be completely dry with no effects, compressors or limiters. Also Please make sure you name your stems accordingly and in order.

For the Bit Depth/Rate choose either 16 or 24 and for sample rate choose 41khz or 48khz (Please only choose the bit rate your recordings are in or lower, if you choose a higher bit rate than your recording you will ruin the file)

Extract/bounce all the stems (individual tracks) to a folder, then compress (ZIP) the folder and then upload the zip file through our UPLOAD page.

How do I Export Stems from FL Studio?

For information on exporting stems in FL Studio read and click below!

http://www.youtube.com/watch?v=uTEU5B5lxAc&feature=player_embedded

Please verify there is not volume clipping on the individual tracks (if there is, please fade down the volume to a safe volume)  remove all effects, compressors and limiters when you export your stems. If you have a instrument with a effect you would like to keep, you may do so but please remove any limiters on that track. Vocals must be completely dry with no effects, compressors or limiters. Also Please make sure you name your stems accordingly and in order.

For the Bit Depth/Rate choose either 16 or 24 and for sample rate choose 41khz or 48khz (Please only choose the bit rate your recordings are in or lower, if you choose a higher bit rate than your recording you will ruin the file)

Extract/bounce all the stems (individual tracks) to a folder, then compress (ZIP) the folder and then upload the zip file through our UPLOAD page.

How do I Export Stems from Ableton Live?

For information on exporting stems in Ableton Live read and click below!

https://www.youtube.com/watch?v=XKigp1S8IEI

Please verify there is not volume clipping on the individual tracks (if there is, please fade down the volume to a safe volume)  remove all effects, compressors and limiters when you export your stems. If you have a instrument with a effect you would like to keep, you may do so but please remove any limiters on that track. Vocals must be completely dry with no effects, compressors or limiters. Also Please make sure you name your stems accordingly and in order.

For the Bit Depth/Rate choose either 16 or 24 and for sample rate choose 41khz or 48khz (Please only choose the bit rate your recordings are in or lower, if you choose a higher bit rate than your recording you will ruin the file)

Extract/bounce all the stems (individual tracks) to a folder, then compress (ZIP) the folder and then upload the zip file through our UPLOAD page.

How do I Export Stems from Garage Band?

For information on exporting stems from Garage Band please read and see the following video below.

https://www.youtube.com/watch?v=Ico2EIzwjuY

Please verify there is not volume clipping on the individual tracks (if there is, please fade down the volume to a safe volume)  remove all effects, compressors and limiters when you export your stems. If you have a instrument with a effect you would like to keep, you may do so but please remove any limiters on that track. Vocals must be completely dry with no effects, compressors or limiters. Also Please make sure you name your stems accordingly and in order.

For the Bit Depth/Rate choose either 16 or 24 and for sample rate choose 41khz or 48khz (Please only choose the bit rate your recordings are in or lower, if you choose a higher bit rate than your recording you will ruin the file)

Extract/bounce all the stems (individual tracks) to a folder, then compress (ZIP) the folder and then upload the zip file through our UPLOAD page.

How do I Export Stems from Reaper?

For information on exporting stems from Reaper Please Read and click below!

http://www.youtube.com/watch?v=pZWu8YcCnME&feature=player_embedded

Please verify there is not volume clipping on the individual tracks (if there is, please fade down the volume to a safe volume)  remove all effects, compressors and limiters when you export your stems. If you have a instrument with a effect you would like to keep, you may do so but please remove any limiters on that track. Vocals must be completely dry with no effects, compressors or limiters. Also Please make sure you name your stems accordingly and in order.

For the Bit Depth/Rate choose either 16 or 24 and for sample rate choose 41khz or 48khz (Please only choose the bit rate your recordings are in or lower, if you choose a higher bit rate than your recording you will ruin the file)

Extract/bounce all the stems (individual tracks) to a folder, then compress (ZIP) the folder and then upload the zip file through our UPLOAD page.

How do I Export Stems from Sonar? (X2, X3)

1. Select and make sure all your tracks are highlighted in your session.

2. Go to File > Export > Audio

3. Select WAVE for the file type.

4. In the Source Category select Tracks

5. for the Channel Format choose Stereo

6. For the Sample Rate choose 44100 or 48000

7. For the Bit Depth choose either 16 or 24 (Please only choose the bit rate your recordings are in or lower, if you choose a higher bit rate than your recording you will ruin the file)

8. In the preset section you can choose Raw Tracks (no automation/fx)

9. Bounce the files into a folder, then compress (zip) the folder and Upload in our page

Note: Please verify there is not volume clipping on the individual tracks (if there is, please fade down the volume to a safe volume)  remove all effects, compressors and limiters when you export your stems. If you have a instrument with a effect you would like to keep, you may do so but please remove any limiters on that track. Vocals must be completely dry with no effects, compressors or limiters. Also Please make sure you name your stems accordingly and in order.

How do I Export Stems from Adobe Audition?

For information on exporting stems in Adobe Audition read and click below!

https://www.youtube.com/watch?v=F01RVedIynA

Please verify there is not volume clipping on the individual tracks (if there is, please fade down the volume to a safe volume)  remove all effects, compressors and limiters when you export your stems. If you have a instrument with a effect you would like to keep, you may do so but please remove any limiters on that track. Vocals must be completely dry with no effects, compressors or limiters. Also Please make sure you name your stems accordingly and in order.

For the Bit Depth/Rate choose either 16 or 24 and for sample rate choose 41khz or 48khz (Please only choose the bit rate your recordings are in or lower, if you choose a higher bit rate than your recording you will ruin the file)

Extract/bounce all the stems (individual tracks) to a folder, then compress (ZIP) the folder and then upload the zip file through our UPLOAD page.

How do I Export Stems from Mixcraft 6?

1. Remove all effects from every track including the master track.

2. Make sure the volume level of each track is set to 0.0db including the master track.

3. Create a folder on your desktop with the name of the song and the word “Stems”

4. In Mixcraft click on “Mix Down To Audio File”

5. Select the folder you created on the desktop.

6. For “Save as type” Choose Wave File (For the Bit Depth/Rate choose either 16 or 24 (Please only choose the bit rate your recordings are in or lower, if you choose a higher bit rate than your recording you will ruin the file)

7. Select “Mix Each Track To A Separate File”

8. Click Save

9. On the desktop open the folder to make sure the files are there. If they are, right click the folder and select “Send To” then “Compressed Folder”

10. Once the compressed folder is created, go to our UPLOAD page and upload the compressed folder.